If you are always scrambling for active leads, future leads, dropped leads, or sold cars, then your CRM data management is up for a drastic overhaul. You can’t give the lame excuse that you’re not computer savvy that’s why you can’t make use of the automotive CRM tool. This is suicide if you’re in business.Car Dealers, Sit Up!A sale a day keeps the bankruptcy at bay. Car dealers have to reach a target sales quota monthly to reap their rewards from the wholesale purchase of cars. That’s how they make a living. If you’re in the car business, you know how important it is to keep your customer information updated and manageable. The automotive CRM tool saves all the trouble of wading through messy files.If you are not computer savvy, or if your CRM staff is not that clever with computers, you still can’t give the reason that the technology is beyond your ken. Software architects had this in mind when designing the software. They have made the features easy to use, and they didn’t design a rubic-like puzzle just to confound users of the software.The screen layout of the software has recognizable buttons and have different color codes for different files. You can even keep track of the weekly appointments you have scheduled, so there’s no time wasted; you have the customers well within your speed and mileage meter. You can also send your customers emails or chat them up.You can even do a quick inventory of supplies and spare parts in just one go. You don’t have to get up and rifle through old files to update anything needing a quick touch up. This expediency is not limited to your customer databank, but also extends to your suppliers’ info tank.Easy collaboration with suppliers from all over the globe makes it effortless for you to be updated about their latest products and stocks. You can always have first hand and consistent information to share with customers and target leads. This improves your customer care and services, helping your business pick up speed.Efficient CollaborationThe automotive CRM tool enhances your accounting methods. It becomes easy for you to track customer accounts and company expenses. You don’t need many workers to manage your CRM databank. A fully trained employee can do the job of three persons efficiently with the CRM tool for automotive dealership.You still have the option to let a third party manage your system. This comes cheaper because you do not have to pay for add-ons that may be required later or measures for your data security. Instead of paying the wages for a worker to manage your CRM, the service provider does this competently and costs much less when expenses are summed up.The technology gives you the edge in sharing information with different departments in the business and with the car makers, gives better communication links with customers and suppliers, and helps personalize customer interaction.Improved SalesWhen there is a ready and updated file on customer information, it is easy to track leads and consistently follow them up, especially when there are new car models or spare-parts that have become available.The automotive CRM tool contains modules for sales force computerization and customer communications administration. Collection of customer data becomes efficient and the information that is collected is organized for easy analysis, which determines consequent action.With prompt action on leads and better customer service, sales is improved. Automotive CRM tool gives the business the better drive.
Auto Repair and Service means a lot to the consumer in this fast pace world we live in. Being without transportation is an inconvenience while your vehicle is being repaired. Asking a friend, neighbor or co-worker to follow you to the shop and give you a ride home can be quite a hassle. Wondering how much it’s going to cost for the repair service is always a concern.With all this in mind consumers want an auto repair shop that is well kept and clean where the personnel are polite and ethical. The technicians are certified and experienced. Most of all we expect to get our vehicle back fixed and in a timely manner.How do we decide who to take our car to when it requires service?A recommendation from a friend or family member is the best choice. They have already experienced the service and built a trust with this provider. If you are new to an area you can contact the Chamber of Commerce, check them out with the BBB (Better Business Bureau), or use the different social medias for information. Check out the auto service’s web site and see what they have to offer.Questions you want to ask yourself are:What types of service do they offer?Are they going to be able to do all your required service at one location or do they specialize in a certain area?Do they offer service in all of the following areas:Engine repairEngine performanceSuspensionSteeringBrakesExhaustHVACElectricalElectronic systemsDrive trainAxlesTransmissions.Are the technicians certified by the National Institute for Automotive Service Excellence (ASE)?Automobiles nowadays can be very complex. Technology is always advancing and the auto industry incorporates many technologies in new model cars. An auto repair shop that offers everything is going to be convenience for you.As you approach this new to you service provider do a mental check list as follows:Is the parking lot neat and clean?Is the office and waiting area clean?Are the office personnel polite and welcome you?Is the shop area clean and neat?Are the technicians polite and dressed appropriately?On the other hand is the parking full of what appears to be junk?Is the office cluttered and smells like dirty oil?Did the office personal make you feel uneasy?Does the shop area look like a grease pit with clutter everywhere?Do the mechanics look like they needed a shower and clean cloths?If the answer to any of these is ‘Yes’, don’t rule them out completely but look closer for the other points as you may want to look for another shop. All auto repair shops are different, you want the quality and professionalism that comes with experience and expertise.Choosing the right auto repair service will benefit you in the long run as you will have the peace of mind that the repair was done right the first time at the right price.